FAQ

Fully! Our security protocol https (small green padlock in the address bar) is quite expensive to certify that all payments made on SMART GADGET CITY are 100% secure. You will never have any surprises.

When you place your first order, you will automatically have to create an account. This allows a better management of your order, a greater security of your data but also a facilitation of our exchanges. 

We accept payments by credit card (Mastercard, Visa, American Express, ...), Paypal, bank transfer and check. Your order will only be processed and sent to the creator of the product concerned after validation of your payment. If we still have not received your payment 30 days after your order, we will cancel it and you will be notified by email.

SMART GADGET CITY is an e-commerce platform, which means that we manage everything (listing products of startups, sales, service etc.) except delivery. Once the order is taken into account on our platform, it is transmitted to the startup at the origin of the product that will send you the product(s) you have purchased. So if you buy several products, you buy them at several independent startups located in different parts of the world and you will therefore pay the delivery fee for each shipment, or free shipping when mentioned.

Since each creator manages to deliver his product, start-ups are free to choose the shipping methods (tracking or not, delivery times, prices) they want. This explains the disparity between all products offered on SMART GADGET CITY. To know the conditions of deliveries of a product, it is enough to go in the tab "DELIVERY & RETURN" of the page of the corresponding product.

As with delivery costs, delivery times are at the discretion of the inventor of each product. An approximation of delivery times is indicated on each product sheet, we do our best to make it as close to reality as possible. For products pre-order, the time is indicated according to the progress of the production of the product. 

We will notify you by email for each step of your order: order confirmation, payment confirmation and shipping confirmation. You can at any time go to your SMART GADGET CITY customer account to check the status of your order. Before contacting us, do not hesitate to look in your "SPAMS" folder of your mailbox in case an email has inadvertently slipped inside. If you think there is a problem with your tracking number, contact us at help@smartgadgetcity.com

If the shipment type includes tracking, you can find the corresponding tracking number in your customer account. If no tracking number is entered, there is no tracking number associated with the product concerned or it has not yet been updated by the Startup. We do our utmost to ensure that start-ups referenced on SMART GADGET CITY are reactive, but a dazzling success can sometimes empty their stock faster than expected and lead to delays. Know that they do everything to satisfy the demand and produce as quickly as possible. Thank you for your understanding and your patience. If your order is still not delivered one week after the deadline, contact us at help@smartgadgetcity.com.

The vast majority of our products are delivered worldwide (DOM TOM included), however depending on the products, areas may vary slightly. To check if the product you are interested in can be delivered to your home, simply check the "DELIVERY & RETURN" tab. In case of doubt do not hesitate to contact us on our That or by mail to help@smartgadgetcity.com 

Not in 99% of cases. For the remaining 1%, taxes can exceptionally (and sometimes even randomly as a function of customs controls!) Be claimed. If this happens, you will always have the choice to refuse the delivery of the product and to make you refund the order. If you accept the product, customs fees will be your responsibility.

conditions specific to a product?
Go to the product page of the inventor. In the middle of the page, on your left, you have a tab "DELIVERY & RETURN" which allows you to know the conditions of return of the inventor. For the address to which to return the product, write to us at help@smartgadgetcity.com.

First of all, if at the delivery of the parcel by your postman you notice a damaged packaging you are entitled to refuse the delivery. Then, as soon as the problem is found (missing article, defective, not corresponding to your order), contact us directly on help@smartgadgetcity.com including to your email photos of the packaging, products received and a maximum of information. Keep all packaging intact and the documentation provided that will be necessary for a possible exchange / return. Depending on the problem and the elements that you will transmit to us, we will find a solution with the inventor for you, we always find a solution. We will then transmit you the procedures of returns or exchange to follow. 

According to the law Hamon, you have a right of withdrawal of 14 days from the receipt of the package. The return costs are your responsibility. However, and for your greater happiness, some creators propose lengthened delays that you will find in the tab "DELIVERY & RETURN" of each product sheet. 

For general questions whose answers can benefit all customers, you will find under the photos of each product listing a tab list. Go to the DISCUSSIONS tab to ask your questions, the creator (or ourselves) will respond as soon as possible. For questions about your order in particular, do not hesitate to use our Chat.

First of all, we would be deeply sad to know you are tired of our newsletter which wants to be every week innovative and entertaining! But you have the right! You can unsubscribe from your account or from the email or by contacting us directly on help@smartgadgetcity.com.

send us an email at : help@smartgadgetcity.com

So that there is no jealousy here are all the tips to take advantage of SMART GADGET CITY
promotions:
> Easy level: Sign up for the newsletter so you do not miss flash sales Sponsor your loved ones
> Medium level: Give your opinion on a product you have already ordered Share your opinion on a product already ordered
> Difficult level: Go hunting codes on our social networks, they are pretty well hidden and we will not give any clue, do not try to bribe us with sushi, we will say NOTHING!